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FAQ

Q. How can you offer marble furniture at such a low price?

  • We import all of our marble products directly from the manufacturers.
  • We maintain a low-cost structure for business operations.
  • There are no middlemen.
  • There are no flashy showrooms (which can add up to 35% to the cost!).
  • We sell online Australia wide, and we hold stock for as little time as possible. 

 

Q. The marble furniture on your website does not meet my requirements. Can I order customised marble furniture items?

Yes, it is possible to order non-standard items that are custom-made to your needs. Please talk to our representative about your requirements and you will be supplied with a fast quote.

Q. Do you offer Layby?

Yes, we do offer Layby terms. A deposit of 30% is required to secure the item, and the balance is payable within 6 weeks. Please contact our Customer Service Team for further details.

Q. I would like to see the product. Do you have a store I can visit?

We do not have a display facility, as we are an online business only. However, if you would like to inspect a product, you are welcome to visit our storage facility in Hoppers Crossing, Melbourne. Please call 0457 100 500 to arrange an appointment.

Q. Do you sell to commercial businesses?

Yes, we sell to businesses. We offer attractive prices for commercial orders.

Q. How do I place an order?

You may place an order by phone, email, or visit our warehouse. Contact us on 0457 100 500.

Q. Do I have to assemble the furniture?

Most of our marble furniture products are very easy to assemble. This can be arranged when your delivery is scheduled in Victoria.

Q. Do you deliver to all places in Australia?

Yes, we deliver to most main cities across Australia.

Q. Do I have to pay for my goods before delivery?

Yes, our policy asks for an initial deposit of 30% upon placement of your order and the balance to be paid prior to delivery.

Q. Do you offer a warranty on your products?

All marble furniture comes with a 12 Month Warranty.

Q. If an item on your website is out-of-stock, can I still order it?

All of our out-of-stock items can be pre-ordered. The product will be delivered to you within 8 to 9 weeks.

Q. How long does it take for delivery after order?                                                      

Items in stock are dispatched the day after payment has cleared. 

Q. How much will I have to pay for delivery?

Delivery costs will vary depending on the product and delivery address.

Q. How long will it take to receive my pre-ordered marble table?

Between 8 to 9 weeks.